Experian and what they do for us
How they work and why we’ve teamed up with them.
Making sure your details are correct
Over the years, it’s easy to forget to update our pension details, particularly if you have more than one. Perhaps you’ve changed employers several times, moved house or got married – big life events like these usually come with lots to think about and it’s easy to lose track when there’s so much paperwork.
We’re serious about making sure your money is safe and that your data is correct. That’s why we check your personal details now and then – to make sure everything’s right and fix anything that’s not.
The value of lost pensions in the UK has risen by 60 per cent since 2018, with over £30 billion considered lost*. Amongst this, for just the under 55’s, over 2.2m letters were undelivered! **
As we now have an emerging generation of renters, who typically move house more than 10 times and as a greater percentage of these are younger, auto-enrolled pension holders, it’s becoming more difficult than ever to keep personal details up to date.
Why we are using Experian to help
Experian is a trusted company who are used by many industries – including financial services and pensions – making sure data is correct and secure. They will be helping us verify and update our records.
Is my data safe?
We chose Experian because of their strong reputation for data security and accuracy, so you can be confident that your details are being handled safely.
The information is only used to help us manage your pension. You can check our privacy notice to know how we comply with data protection law.
Easy ways to keep up to date
Managing your pension pots with People’s Pension couldn’t be easier. Check, update and monitor within your online account on our website and in the app.
The member information page explains how you can set this up and when you have done, just log in.
Download our app today!
To use the app, you’ll need to have set up your account. We’ll guide you through the set-up process when you open the app.
FAQs
For more information, see our help and support section.
* Source: Value of lost pension pots hits £31.1bn – Pensions Age Magazine
** Briefing note 138. Lost Pensions Survey 2024 – Pensions Policy Institute. Correct at 14.11.2025