Cookie policy

If you’d like to remove or refuse cookies, you can learn how to below – see ‘What to do about unwanted cookies or adverts’.

However, this may mean our website won’t work in the way you’d expect.

Warning: if you use your web browser settings to refuse all cookies, you won’t be able to log in to your online account with us.

Manage consents

What are cookies?

Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Almost all websites use them. They help us to distinguish you from other visitors.

They also help us customise our web pages by remembering your preferences, such as font size, etc. When you return to our websites, we use the cookie information to identify your previous session.

This contributes to the overall quality of your experience on our websites.

Why do we use cookies?

We use cookies to make our websites work as you’d expect. They also help us to:

• continually improve our websites
• improve speed and security of our websites
• remember your search settings during and between visits
• let you share pages with social networks like Facebook and add comments to our site
• make our marketing more efficient so you should only see advertising or promotions that are relevant to you, eg via Google or Facebook.

We don’t use cookies to:

• gather any personally identifiable or sensitive data
• send personally identifiable data to third parties.

What type of cookies do we use?

People’s Pension

Adviser Hub

Additional information

First-party cookies

We set first-party cookies on behalf of the website you are visiting.

Third-party cookies

Third-party cookies collect and use anonymous information about your visits and interactions with our websites. We use third-party cookies to serve and personalise advertisements for our products and services. They also ensure we implement opt-outs made via the third party.

Necessary cookies

Cookies in this category are necessary for the site to function normally, so cannot be turned off.

Analytics cookies

These cookies are used to help us improve the performance of some or all pages on our website.

For instance, we use Google Analytics to look at how people navigate through our website and use this to make improvements.

Functional cookies

These cookies are used to enable certain functionality on our site such as personalisation. Disabling may lead to a poorer browsing experience.

Marketing cookies

These cookies will be used to track your preferences and only show adverts relevant to your interests.

Social website cookies

So you can easily ‘Like’ or share our content on social networks (such as Facebook) we’ve included sharing buttons on our websites. These are set by ShareThis, AddThis and X (formerly known as Twitter).

The privacy implications will vary from social network to social network. They depend on the privacy settings you’ve chosen on these networks.

Anonymous visitor statistics cookies

We use cookies to compile visitor statistics – such as how many people have visited our website, how long they spend on the site and what pages they look at.

We use Google Analytics to provide these statistics, which help us to continuously improve our website. They also tell us, on an anonymous basis, how people reached our websites (for example from a search engine) and whether they’ve visited before.

You can opt out of Google Analytics by using Google’s opt-out tool.

What to do about unwanted cookies

Deleting cookies. Some web browsers allow you to delete cookies. If your browser allows this, you’ll be able to change your settings so that whenever you close your browser, it will delete any cookies that have been put on during that session of browsing.

Refusing cookies. Just remember that if you change your browser settings to refuse all cookies – in other words, websites won’t be able to put them on your device at all – you won’t be able to access your Online Account with us. If you’re worried about ‘spyware’, then rather than refusing all cookies, you may find you can use anti-spyware software to achieve the same goal by automatically deleting cookies it thinks are invasive.

Getting a warning about cookies. You can change your browser settings to warn you before cookies are used (and get the option of using them or not). You can do this by following the instructions in your browser. These are normally in the Help, Tools, or Edit menus.

How to stop unwanted adverts

Opting out of online adverts. To stop getting online interest-based advertisements from Facebook and other participating companies, visit the European Interactive Digital Advertising Alliance. You’ll need to opt-out separately with each browser you use.

Where to go for more information about cookies

Visit allaboutcookies.org

Or check out the Information Commissioner’s Office website.