FAQs
Showing 9 of 17 results
"Payments haven’t been made to my workplace pension scheme. What do I do?"
If your employer is behind with payments, we’ll initially get in touch with them to let them know that a payment is overdue.
"I’ve just received my statement and it’s lower than last year’s, why is this?"
The current value may be lower than last year’s due to investment performance, or perhaps you’ve reduced or stopped your regular contributions.
"What if I have any issues accessing my member rewards?"
If you’re having issues redeeming your reward, you’ll need to contact the brand partner directly.
"What happens to my pension savings if I die?"
You can make sure your loved ones and/or a favourite charity receives your pension savings if you die before you take them.
"Can details of my pension be disclosed to a third party?"
Details of your pension can only be given to a third party (independent financial adviser, spouse etc) where you’ve given your authority.
"How will accessing my pension affect my means-tested benefits?"
Withdrawals from your pension savings may have implications on your entitlement to means-tested benefits.
"How can I make a complaint?"
If you think we’ve got something wrong, please let us know as soon as possible. We’ll do our best to put things right.
"If I’m made redundant do I have pay pension contributions based on my redundancy pay?"
"What penalties are there if my employer doesn’t comply?"
If your employer doesn’t meet its duties, The Pensions Regulator will initially tell them to put things right.