FAQs
Find answers to commonly asked questions by members, employers and advisers in this knowledge base.
Showing 3 of 12 results
"I'm trying to set up my account but I'm getting an error message"
It may be that you’ve entered some information incorrectly (ie your National Insurance number should be entered without spaces between the letters and numbers).
"I’m experiencing an issue with the app, what do I do?"
If you’re experiencing problems with the app, you should try rebooting your phone, logging out and back into the app, or finally try deleting and re-downloading the app.
"Do all members get their own log in details?"
All employees enrolled into People’s Pension will be able to set up an online account.