FAQs
Showing 9 of 17 results
"How can I make a complaint?"
If you think we’ve got something wrong, please let us know as soon as possible. We’ll do our best to put things right.
"I’ve just received my statement and it’s lower than last year’s, why is this?"
The current value may be lower than last year’s due to investment performance, or perhaps you’ve reduced or stopped your regular contributions.
"If I die and haven’t completed a beneficiary form, what would happen to my pension?"
"What if I have any issues accessing my member rewards?"
If you’re having issues redeeming your reward, you’ll need to contact the brand partner directly.
"What happens if I leave my employer?"
If you leave your current employer or decide to stop contributing, your employer will tell us the date you left pensionable service and your account remains with People’s Pension.
"How do I access my member rewards?"
You can access your rewards through your online account.
"Payments haven’t been made to my workplace pension scheme. What do I do?"
If your employer is behind with payments, we’ll initially get in touch with them to let them know that a payment is overdue.
"Do you offer death-in-service cover?"
We offer the Employer Life Cover (ELC) scheme – please note this is only available to construction employers.
"What happens to my pension savings if I’m suffering from ill health?"
If you’re suffering from ill health you may be able to access your pension savings earlier.