"How do employees get their joiner information?"

People’s Pension send out joiner information to employees by post or email, depending on the option chosen by an employer when setting up the account.

Joiner information selected for delivery by email will be sent within 2 working days of the file being uploaded or the enrolment date, whichever is the latest.

Joiner information selected for delivery by post will be sent within 5 working days of the file being uploaded or the enrolment date, whichever is the latest.

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You must ensure you provide the correct employee contact details on the file which you submit to People’s Pension to enable us to send out the joiner information.

Where you choose to have the joiner information sent by email, employee email addresses will need to be provided the first time a file is uploaded into Online Services. If an email address isn’t supplied for an employee during the first file upload, the joiner information will be sent automatically by post to the employee’s address.