"How do I add or change my Direct Debit details?"

As an employer, to change your Direct Debit details, download and complete a new Direct Debit mandate. Log in to Employer Online Services and go to ‘view documents’.

This should be signed by an authorised person and emailed to kyc@peoplespartnership.co.uk. Alternatively, you can post it to us at:

People’s Partnership – People’s Pension, Manor Royal, Crawley, RH10 9QP

To activate the bank details, we’ll also need matching evidence of the bank details through either a copy of:

the company’s bank statement (dated within the last three months)
a void cheque
a pre-printed paying in slip.

The name of the Direct Debit mandate signatory is incorrect. Can this be changed?

Yes, send us a fresh Direct Debit with the correct signatory by following the previous steps.

If you're a member, you can find forms on our FAQ about making personal payments.