"How do I cancel a direct payment?"

We need at least 3 working days’ notice before the due date to cancel.

If you want to cancel your automated collection, you can do this yourself from your account by clicking ‘deactivate’ on your account home screen. Don’t forget if you deactivate automated collection, you’ll have to make a payment after every pension submission.

If you have a question or need to cancel a direct payment, contact us.