"I’ve tried to set up an account with the number you sent me but it says that I have an account already. What do I do?"

If you’ve already activated your online account, you can reset the details and start afresh.

Visit our website to reset your account details.

If you need help setting up or resetting your account visit our webpage about accessing your account for more information.

We’ll never contact you out of the blue to ask for any of your personal or account information, such as your password or sign-in details.