FAQs
Showing 9 of 12 results
"I’ve tried to set up an account with the number you sent me but it says that I have an account already. What do I do?"
"How do my pension contributions show on my online account transactions?"
For the first 42 days, we hold your contributions for you but don’t invest them. This is so we can refund you if you opt out of the scheme in the first month.
"I’ve forgotten my password or memorable word and can't log in. What do I do?"
If you can't log into your account, try resetting your password or your account access.
"When will I receive my annual statement?"
After you’ve become a member of People’s Pension and have made contributions, your annual statement will be available from your online account a few weeks after your birthday.
"How do I access my pension money online?"
You can access your pension money online in your online account.
"I can’t log into Employer Online Services – how do I reset my password?"
You can reset your password or memorable word yourself by following these simple steps.
"How do I log into my account online?"
If you wish to log in or set up your account, please visit the log in webpage.
"How do I set up my online account?"
Your online account is quick and easy to set up. You'll just need a few details to get started.
"I’m having problems with my activation link, what do I do?"
If your activation link has expired, you’ll need to contact us and confirm your date of birth and full address.