FAQs
Showing 9 of 49 results
"What’s file upload and how does it work?"
File upload is a way of sending us your employee data. It contains employee data and contribution amounts and is used to send us information.
"If employees leave, can they continue to pay into their pension?"
Employees can continue to pay into their pension, even if they’ve left your employment or the pension scheme.
"Can I manually enter my employee data?"
Entering data is one of the ways of sending employee details and pension contributions to us.
"I can’t pay for contributions, what happens now?"
By law, when you take contributions from your employees’ wages, you must pay these to your pension provider by the 22nd of the following month.
"How do I work out what my pay period (PRP) should be?"
The pay period (PRP) is the time between regular wages or salary. You might also see it called a pay/payroll frequency, payroll period, or payroll schedule.
"As the employer, do I have to match the employee contribution?"
An employer doesn’t have to match employee contributions. Currently, the minimum contribution is 8% of qualifying earnings, of which at least 3% must be paid by the employer.
"Can I change my pay reference period (PRP) dates?"
It may be possible to change your pay reference period (sometimes called ‘pay period’) dates.
"Can you accept a one-off contribution for an employee once we've set up the scheme?"
We do accept one-off pension contributions for an employee – you might see these called additional contributions.