FAQs

Find answers to commonly asked questions by members, employers and advisers in this knowledge base.

Showing 9 of 49 results

"What’s a worker group?"

A worker group is a way of grouping your employees with the same contribution level or contribution basis.

Read more

"What is the automated collection payment method?"

Automated collection means we’ll automatically collect your pension contributions on or immediately after the date you’ve chosen.

Read more

"Why hasn’t payment for pension contributions been taken?"

If we’ve not taken payment yet, and you’ve submitted pension contributions, there could be a few different reasons why this happens.

Read more

"Do you accept pension contributions for employees over 75, and what happens if they decide to keep contributing?"

Read more

"What happens to employees’ contributions when they're on maternity leave?"

Pension contributions when an employee is on maternity leave, can continue to be paid into the employee’s pension.

Read more

"What’s People’s Pension’s pension scheme registry number (PSR)?"

Our pension scheme registry number (PSR) is 12005993.

Read more

"How do I amend my payments?"

Please get in touch to cancel your Direct Debit. If payments are made directly by your employer, contact your employer to arrange this.

Read more

"What happens if I freeze my pension?"

Your pension savings stay invested for you until you either access them after your normal minimum pension age, or transfer them to another provider.

Read more

"Is the £60,000 annual allowance gross or net?"

This is the gross amount including tax relief.

Read more