FAQs
Showing 9 of 12 results
"I’ve forgotten my password or memorable word, what do I do?"
If you’re not sure what your password or account details are for your online account, you can reset it.
"I’ve tried to set up an account with the number you sent me but it says that I have an account already. What do I do?"
"Do all members get their own log in details?"
All employees enrolled into People’s Pension will be able to set up an online account.
"I can’t login to Online Services – how do I reset my password?"
You can reset your password or memorable word yourself by following these simple steps.
"How do I log into my account online?"
If you wish to log in or set up your account, please visit the log in webpage.
"How do my pension contributions show on my online account transactions?"
For the first 42 days, we hold your contributions for you but don’t invest them. This is so we can refund you if you opt out of the scheme in the first month.
"When will I receive my annual statement?"
After you’ve become a member of People’s Pension and have made contributions, your annual statement will be available from your online account a few weeks after your birthday.
"I'm trying to set up my account but I'm getting an error message"
It may be that you’ve entered some information incorrectly (ie your National Insurance number should be entered without spaces between the letters and numbers).
"How do I set up my online account?"
Your online account is quick and easy to set up. You'll just need a few details to get started.