FAQs

For the first 42 days, we hold your contributions for you but don’t invest them. This is so we can refund you if you opt out of the scheme in the first month.

If you can't log into your account, try resetting your password or your account access.

If you wish to log in or set up your account, please visit the log in webpage.

Your online account is quick and easy to set up. You'll just need a few details to get started.

After you’ve become a member of People’s Pension and have made contributions, your annual statement will be available from your online account a few weeks after your birthday.

You can access your pension money online in your online account.

You can reset your password or memorable word yourself by following these simple steps.

All employees enrolled into People’s Pension will be able to set up an online account.

"How do my pension contributions show on my online account transactions?"

"I’ve forgotten my password or memorable word and can't log in. What do I do?"

"I’ve tried to set up an account with the number you sent me but it says that I have an account already. What do I do?"

"How do I log into my account online?"

"How do I set up my online account?"

"When will I receive my annual statement?"

"How do I access my pension money online?"

"I can’t log into Employer Online Services – how do I reset my password?"

"Do all members get their own log in details?"