FAQs
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"How can I make a complaint?"
If you think we’ve got something wrong, please let us know as soon as possible. We’ll do our best to put things right.
"How long does it take to get the tax relief from HMRC?"
If your employer is using the ‘net pay arrangement’ method where your contributions are taken from your pay before tax, you’ll get your full tax relief straightaway.
"When and how will I receive my joiner information?"
All new members of People’s Pension receive joiner information. Your joiner information will be sent to you by email.
"My partner has died, when will I receive their death benefits?"
We can’t put a timescale on processing death claims as each claim is viewed on an individual basis.
"Can details of my pension be disclosed to a third party?"
Details of your pension can only be given to a third party (independent financial adviser, spouse etc) where you’ve given your authority.
"Why are my projected savings lower than my current pension value?"
Your projected pension savings at retirement depends on factors such as annual contribution increases, inflation and how and when you access your pension savings.
"If I don’t earn enough to pay income tax, how do I claim tax relief on my contributions?"
If your earnings are below the annual income tax personal allowance, because your employer deducts contributions before tax, you’ll receive a payment to your bank account from HMRC.
"I've an employee being automatically enrolled who hasn't received the joiner information yet?"
Please allow a minimum of 7 days from the later of the file upload or enrolment date.