FAQs

An employer doesn’t have to match employee contributions. Currently, the minimum contribution is 8% of qualifying earnings, of which at least 3% must be paid by the employer.

Whether you’re moving abroad temporarily or permanently, you’ll still need to be old enough under UK pension rules to access your money (currently age 55).

This depends on the definition of pensionable salary you’re using to calculate the contributions, and whether this includes bonuses.

You’re unable to cancel a direct payment via Online Services, but get in touch and we’d be happy to help.

The earnings used to calculate a member’s pension contributions are known as their ‘pensionable earnings’.

File upload is a way of sending us your employee data. It contains employee data and contribution amounts and is used to send us information.

You can pay as much as you like into your pension, but there are limits to how much tax relief you can receive.

You may end up with 2 different customer numbers because of your employer incorrectly entering your details into our system.

"As the employer, do I have to match the employee contribution?"

"I’m moving overseas – how do I take my pension?"

"Would contributions be based on salary or bonus?"

"How do I cancel a direct payment?"

"What are pensionable earnings?"

"Why do I have to include my employees' National Insurance (NI) numbers when submitting data?"

"What’s file upload and how does it work?"

"What’s the maximum amount I can pay into my pension?"

"Can 2 pensions with 2 different account numbers be merged into one?"