FAQs
Find answers to commonly asked questions by members, employers and advisers in this knowledge base.
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"What different auto-enrolment (AE) statuses do you accept?"
Your employees are given an auto-enrolment status based on their age and earnings. The majority of your employees (that ordinarily work in the UK) will be either Eligible, Entitled or Non Eligible.
"Can I transfer my pension savings with People’s Pension to NEST?"
You’ll need to check with NEST to see if they’re happy to accept the transfer as NEST have certain criteria on transferring in and out.
"Can I change my address online?"
Yes, you can update your address in your online account.
"Can I manually enter my employee data?"
Entering data is one of the ways of sending employee details and pension contributions to us.
"What happens if we are a charity and do not have a UTR?"
If you’re a registered charity, we just need to capture your charity number and what charity register you’re registered on.
"If I’m made redundant do I have pay pension contributions based on my redundancy pay?"
"What is an auto-enrolment date, scheme join date and opt in date, and when should I include them in my data file?"
The AE date is the date the employee has been assessed and becomes eligible to join the scheme.