FAQs
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"How do I take my pension savings as a small pot lump sum?"
If you’re over your normal minimum pension age, and have £10,000 or less saved in your pension when you choose to access it, you may be able to take it as a ‘small pot lump sum’.
"I’ve forgotten my password or memorable word, what do I do?"
If you’re not sure what your password or account details are for your online account, you can reset it.
"If I’ve nominated my children and they’re under 18. When I die, how will you pay out my death benefits?"
If your beneficiaries are under the age of 18 (known as minors), the lump sum will be held in trust until they come of age (we’ll require a copy of their birth certificates).
"I’ve tried to set up an account with the number you sent me but it says that I have an account already. What do I do?"
"Do all members get their own log in details?"
All employees enrolled into People’s Pension will be able to set up an online account.
"I can’t login to Online Services – how do I reset my password?"
You can reset your password or memorable word yourself by following these simple steps.
"What happens to an employee's contributions when they're on paternity leave?"
Contributions can continue to be paid into the employee’s pension.
"What are the auto-enrolment duties for enrolling directors?"
According to The Pensions Regulator, an employer has the option to enrol a director into a workplace pension if they’re eligible for auto-enrolment. But they don’t have to.