Our charges, investments and service
You can trust us to be transparent
Over 80 years
Providing benefits
1 in 5 workers
In UK save with us*
Over £39bn
Assets we manage
A pension you can trust
Our industry ratings speak for themselves.
Charges
Every pension company charges you for looking after your money. This is usually called an annual management charge (AMC).
Even a small difference between these percentages could mean you’ll be thousands of pounds better or worse off in retirement, which can impact the lifestyle you want to lead.
No charges to transfer your pensions
Some providers charge a fee to transfer your pension to them or to another provider. We believe transferring shouldn’t come at a cost.
Pension consolidation calculator
Find out whether combining your other pensions with us could grow your savings using our pension consolidation calculator. By visualising potential growth and savings, you can make an informed decision around where to save your money.
Investment performance
Pensions are invested in stocks, shares and bonds all around the world, so the value of your pension can go up and down.
It’s hard to predict the future, but looking at how your provider’s investments have grown over time is a smart move.
How we’ve grown over time
If you had invested £10,000 in the ‘balanced’ investment profile 5 years ago, your pension would now be worth £15,636 (that’s 56.4% growth over 5 years).
- We add everyone to our ‘balanced’ investment profile – unless you choose otherwise.
- It aims to provide a balance between risk and reward with the goal of targeting long-term investment growth.
There are other investment options if you’d prefer a different approach.
15 years before retirement – protecting your money
As you get closer to retirement, we gradually move your money into our Pre-Retirement Fund which aims to offer greater protection.
About Pre-Retirement Fund
- It is lower risk
- It aims for steady growth
- It generally means your money is less exposed to volatility in the stock market
This process starts 15 years before your selected retirement age – the default age is 68 for men and 65 for women.
‘Balanced’ investment profile'
This profile is made up of two funds: Global Investments (up to 85% shares) Fund and Pre-Retirement Fund.
Service and satisfaction
Charges and performance will have the biggest impact on your pension at retirement.
But it’s important you get the right support when you need it, from a real person over the phone for example.
You can count on us
We know speaking with a real person is what matters to many when making financial decisions.
Call us
Our call centre available for you Monday to Friday 8.30am to 6pm (0300 2000 555)
99% emails
Answered in 3 working days
114 seconds
Before we answer your call**
86%
Customer satisfaction score
Members at the heart of everything we do
Because we don’t have shareholders, we’re free to reinvest all the profits we make to improve our service to you – we call this profit for people.
Our best price guarantee is unique in the market. If a member has an existing pension and opens a new one, all their savings will be charged at the lowest rate available to them.
Find out more about what makes us different.
*1 in 5 UK workers applies to those aged 22 and over with a workplace pension. All figures correct as of December 2025
**All figures correct as of December 2025