Your pension questions
Answered by our Trustee.
Understand your pension with simple answers
We’ve asked members to send us their pension questions. The Trustee has reviewed them all, and we’ve grouped these videos on YouTube into themes so you can quickly find what matters to you.
Video categories – pick a topic
Start by choosing a topic that interests you from the links below.
Pensions – plain English basics
Start with a simple overview of how your pension works. These videos explain what can affect your savings and where to find trusted, independent support.
Key questions - answered
Taking money from your pension
If you’re thinking about taking money from your pension, these videos guide you through what to consider, from when you can access it to how your choices can affect your future savings.
Key questions - answered
Consolidation and transfers (combining your pensions)
Looking at combining your pension savings? You’ll find videos here that help you weigh up your options, track down old or lost pensions and understand what to think about before transferring.
Key questions - answered
Account access, login and personal details
For quick, practical help with managing your account, these videos show you how to fix login issues, check your balance and keep your details up to date.
Key questions - answered
Contributions and top-ups (including tax relief)
To help you get the most from your pension, these videos break down how contributions work, how tax relief boosts your savings and the ways you can add more to your pension.
