FAQs
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"When can I take my pension?"
Under HM Revenue & Customs (HMRC) rules, pension savings cannot normally be taken until your normal minimum pension age.
"Can I access my pension savings early?"
Normally you can only access your pension before your normal minimum pension age if you’re in ill health.
"How do I update my personal details?"
You can update your address, telephone number, mobile number and email address in your online account. If you haven’t set up your account yet, it’s quick and easy to do.
"How do I query the tax I’ve paid on my lump sum?"
If you have any queries about the tax you’ve paid, or if you think you have paid too much tax, you can contact HM Revenue & Customs (HMRC).
"If I’m on long-term sick leave, what will happen with my contributions?"
If your sick leave is insured and a policy is paying out, then this will be classed as earnings if payments are being made by your employer.
"What’s file upload and how does it work?"
File upload is a way of sending us your employee data. It contains employee data and contribution amounts and is used to send us information.
"What's my business/company type?"
During sign up, we ask for an employer’s business/company type. Your business might be one of the following: Private Limited or Public Limited Company
"Can an employee aged under 22 change their auto-enrolment status?"
The auto-enrolment status for an employee under 22 is either 'Entitled' or 'Non Eligible', depending on their earnings.
"If employees leave, can they continue to pay into their pension?"
Employees can continue to pay into their pension, even if they’ve left your employment or the pension scheme.