FAQs
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"How do I work out what my pay period (PRP) should be?"
The pay period (PRP) is the time between regular wages or salary. You might also see it called a pay/payroll frequency, payroll period, or payroll schedule.
"As the employer, do I have to match the employee contribution?"
An employer doesn’t have to match employee contributions. Currently, the minimum contribution is 8% of qualifying earnings, of which at least 3% must be paid by the employer.
"Do you offer death-in-service cover?"
We offer the Employer Life Cover (ELC) scheme – please note this is only available to construction employers.
"Can I change my pay reference period (PRP) dates?"
It may be possible to change your pay reference period (sometimes called ‘pay period’) dates.
"I’m a non-UK national. Do I have to be automatically enrolled?"
Auto-enrolment duties apply equally to a non-UK national as well as to a UK national, as long as the employee is working or ordinarily working in the UK.
"I’ve been auto-enrolled since my employer’s staging date. Can I now take a contribution holiday?"
"My statement doesn't show any tax relief. Do I need to claim this back from HMRC?"
"How do I access my pension money online?"
You can access your pension money online in your online account.
"How do I update my personal details?"
You can update your address, telephone number, mobile number and email address in your online account. If you haven’t set up your account yet, it’s quick and easy to do.