FAQs
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"Can I access my pension savings early?"
Normally you can only access your pension before your normal minimum pension age if you’re in ill health.
"Why does the pay reference period differ from the earnings period?"
The pay period (PRP) is the time between regular wages or salary. The earnings period is the time that salary is worked for.
"How do I amend my payments?"
Please get in touch to cancel your Direct Debit. If payments are made directly by your employer, contact your employer to arrange this.
"I'm trying to set up my account but I'm getting an error message"
It may be that you’ve entered some information incorrectly (ie your National Insurance number should be entered without spaces between the letters and numbers).
"Can details of my pension be disclosed to a third party?"
Details of your pension can only be given to a third party (independent financial adviser, spouse etc) where you’ve given your authority.
"Where do I send my pension claim form?"
If you have a vulnerability or disability which stops you from being able to request to take your pension money online, you can contact us to ask about the best way to access your money.
"What’s People’s Pension’s pension scheme registry number (PSR)?"
Our pension scheme registry number (PSR) is 12005993.
"Do you accept pension contributions for employees over 75, and what happens if they decide to keep contributing?"
"What are the assumed growth rates of People’s Pension investment funds?"
See the assumed growth rates of People's Pension investment funds.