FAQs
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"Can an employee aged under 22 change their auto-enrolment status?"
The auto-enrolment status for an employee under 22 is either 'Entitled' or 'Non Eligible', depending on their earnings.
"If employees leave, can they continue to pay into their pension?"
Employees can continue to pay into their pension, even if they’ve left your employment or the pension scheme.
"Can I manually enter my employee data?"
Entering data is one of the ways of sending employee details and pension contributions to us.
"What is the charge cap?"
The charge cap is a government-set limit. It’s the annual amount that can be charged to savers in default arrangements within defined contribution pension schemes used for auto-enrolment.
"I can’t pay for contributions, what happens now?"
By law, when you take contributions from your employees’ wages, you must pay these to your pension provider by the 22nd of the following month.
"How do I change my company name?"
You'll need to contact us to update your company name.
"How do I work out what my pay period (PRP) should be?"
The pay period (PRP) is the time between regular wages or salary. You might also see it called a pay/payroll frequency, payroll period, or payroll schedule.
"As the employer, do I have to match the employee contribution?"
An employer doesn’t have to match employee contributions. Currently, the minimum contribution is 8% of qualifying earnings, of which at least 3% must be paid by the employer.
"I can’t log into Employer Online Services – how do I reset my password?"
You can reset your password or memorable word yourself by following these simple steps.