FAQs
Showing 9 of 160 results
"How do I set up my online account?"
Your online account is quick and easy to set up. You'll just need a few details to get started.
"When can I take my pension?"
Under HM Revenue & Customs (HMRC) rules, pension savings cannot normally be taken until your normal minimum pension age.
"What’s file upload and how does it work?"
File upload is a way of sending us your employee data. It contains employee data and contribution amounts and is used to send us information.
"How do I log into my account online?"
If you wish to log in or set up your account, please visit the log in webpage.
"Can I pay more than just the minimum into my pension?"
If your workplace pension is your only source of income when you retire, apart from your State Pension, it’s quite likely that the minimum amounts paid in by you and your employer won’t be enough for a comfortable retirement.
"I’m moving overseas – how do I take my pension?"
Whether you’re moving abroad temporarily or permanently, you’ll still need to be old enough under UK pension rules to access your money (currently age 55).
"Can I access my pension savings early?"
Normally you can only access your pension before your normal minimum pension age if you’re in ill health.
"I can’t log into Employer Online Services – how do I reset my password?"
You can reset your password or memorable word yourself by following these simple steps.
"Can I change my address online?"
Yes, you can update your address in your online account.