FAQs
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"Can I manually enter my employee data?"
Entering data is one of the ways of sending employee details and pension contributions to us.
"What is the charge cap?"
The charge cap is a government-set limit. It’s the annual amount that can be charged to savers in default arrangements within defined contribution pension schemes used for auto-enrolment.
"I can’t pay for contributions, what happens now?"
By law, when you take contributions from your employees’ wages, you must pay these to your pension provider by the 22nd of the following month.
"How do I change my company name?"
You'll need to contact us to update your company name.
"How do I work out what my pay period (PRP) should be?"
The pay period (PRP) is the time between regular wages or salary. You might also see it called a pay/payroll frequency, payroll period, or payroll schedule.
"As the employer, do I have to match the employee contribution?"
An employer doesn’t have to match employee contributions. Currently, the minimum contribution is 8% of qualifying earnings, of which at least 3% must be paid by the employer.
"I can’t log into Employer Online Services – how do I reset my password?"
You can reset your password or memorable word yourself by following these simple steps.
"Do you offer death-in-service cover?"
We offer the Employer Life Cover (ELC) scheme – please note this is only available to construction employers.
"Can I change my pay reference period (PRP) dates?"
It may be possible to change your pay reference period (sometimes called ‘pay period’) dates.