FAQs
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"If my employer went bust, what will happen to my pension?"
Pension savings within defined benefit schemes are generally protected by the Pension Protection Fund.
"If I’m on long-term sick leave, what will happen with my contributions?"
If your sick leave is insured and a policy is paying out, then this will be classed as earnings if payments are being made by your employer.
"What's my business/company type?"
During sign up, we ask for an employer’s business/company type. Your business might be one of the following: Private Limited or Public Limited Company
"Can an employee aged under 22 change their auto-enrolment status?"
The auto-enrolment status for an employee under 22 is either 'Entitled' or 'Non Eligible', depending on their earnings.
"If employees leave, can they continue to pay into their pension?"
Employees can continue to pay into their pension, even if they’ve left your employment or the pension scheme.
"Can I manually enter my employee data?"
Entering data is one of the ways of sending employee details and pension contributions to us.
"What is the charge cap?"
The charge cap is a government-set limit. It’s the annual amount that can be charged to savers in default arrangements within defined contribution pension schemes used for auto-enrolment.
"I can’t pay for contributions, what happens now?"
By law, when you take contributions from your employees’ wages, you must pay these to your pension provider by the 22nd of the following month.
"How do I change my company name?"
You'll need to contact us to update your company name.