FAQs
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"If I’m made redundant do I have pay pension contributions based on my redundancy pay?"
"How do I query the tax I’ve paid on my lump sum?"
If you have any queries about the tax you’ve paid, or if you think you have paid too much tax, you can contact HM Revenue & Customs (HMRC).
"What if I make a mistake with an employee’s details?"
If any of the details are incorrect for an employee and you’ve not yet submitted these, you can go back and amend them at any time.
"Can you accept a one-off contribution for an employee once we've set up the scheme?"
We do accept one-off pension contributions for an employee – you might see these called additional contributions.
"Can employers claim the contributions they pay into pensions back as a tax-deductible expense? "
Yes - contributions to a registered pension scheme by an employer are allowable as a deduction in their trade profits for tax purposes.
"What’s the net tax basis?"
Net tax basis is the way contributions are deducted from your employees’ wages after tax is taken. We’ll automatically set you up on this arrangement when you sign up with us.
"What’s a worker group?"
A worker group is a way of grouping your employees with the same contribution level or contribution basis.
"What is the automated collection payment method?"
Automated collection means we’ll automatically collect your pension contributions on or immediately after the date you’ve chosen.
"Why hasn’t payment for pension contributions been taken?"
If we’ve not taken payment yet, and you’ve submitted pension contributions, there could be a few different reasons why this happens.