FAQs
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"How do I log into my account online?"
If you wish to log in or set up your account, please visit the log in webpage.
"How do I set up my online account?"
Your online account is quick and easy to set up. You'll just need a few details to get started.
"How do I amend my payments?"
Please get in touch to cancel your Direct Debit. If payments are made directly by your employer, contact your employer to arrange this.
"If I change my name what evidence will you need to see?"
We’ll need to see proof of your change of name from either your original marriage certificate or deed poll.
"What happens if I freeze my pension?"
Your pension savings stay invested for you until you either access them after your normal minimum pension age, or transfer them to another provider.
"I’m having problems with my activation link, what do I do?"
If your activation link has expired, you’ll need to contact us and confirm your date of birth and full address.
"How do I access my member rewards?"
You can access your rewards through your online account.
"I'm trying to set up my account but I'm getting an error message"
It may be that you’ve entered some information incorrectly (ie your National Insurance number should be entered without spaces between the letters and numbers).
"What does ‘projected pension retirement value’ mean?"
Pensions are long-term savings and your projected pension retirement value depends on factors such as annual contributions, inflation and how and when you access your pension savings.