FAQs

If we’ve not taken payment yet, and you’ve submitted pension contributions, there could be a few different reasons why this happens.

All employees enrolled into People’s Pension will be able to set up an online account.

Pension contributions when an employee is on maternity leave, can continue to be paid into the employee’s pension.

The gross tax basis means contributions are deducted from your employees’ wages before tax is taken.

All employees aged 16-74 have the right to opt in or join a pension scheme by using an opt-in or joining notice.

If an employee has opted out within one calendar month of being enrolled into a workplace pension scheme, they, and the employer, will be entitled to a refund of their pension contributions.

Your account balance may be in credit – either due to a refund of contributions for employees that have opted out, or due to an overpayment.

If you’re a registered charity, we just need to capture your charity number and what charity register you’re registered on.

"Why hasn’t payment for pension contributions been taken?"

"Do all members get their own log in details?"

"Do you accept pension contributions for employees over 75, and what happens if they decide to keep contributing?"

"What happens to employees’ contributions when they're on maternity leave?"

"What’s the gross tax basis?"

"What’s an opt-in or joining notice?"

"How long do my employees have to opt out and receive a refund?"

"Can I transfer the credit on my account to my bank account?"

"What happens if we are a charity and do not have a UTR?"