FAQs
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"Do all members get their own log in details?"
All employees enrolled into People’s Pension will be able to set up an online account.
"Do you accept pension contributions for employees over 75, and what happens if they decide to keep contributing?"
"What happens to employees’ contributions when they're on maternity leave?"
Pension contributions when an employee is on maternity leave, can continue to be paid into the employee’s pension.
"What’s the gross tax basis?"
The gross tax basis means contributions are deducted from your employees’ wages before tax is taken.
"Can I transfer the credit on my account to my bank account?"
Your account balance may be in credit – either due to a refund of contributions for employees that have opted out, or due to an overpayment.
"What happens if we are a charity and do not have a UTR?"
If you’re a registered charity, we just need to capture your charity number and what charity register you’re registered on.
"What are the Citi codes for your funds?"
Citi codes are unique codes used primarily by FE fund info (formerly Financial Express) to track and identify funds. Our table below shows the codes for our investment funds.
"What’s People’s Pension’s pension scheme registry number (PSR)?"
Our pension scheme registry number (PSR) is 12005993.
"How do I amend my payments?"
Please get in touch to cancel your Direct Debit. If payments are made directly by your employer, contact your employer to arrange this.