FAQs

The pay period (PRP) is the time between regular wages or salary. You might also see it called a pay/payroll frequency, payroll period, or payroll schedule.

If you’re on a zero hours contract, you’ll need to be assessed on your age and how much you’re paid (just like anyone else).

If you’re experiencing problems with the app, you should try rebooting your phone, logging out and back into the app, or finally try deleting and re-downloading the app.

If you’re currently making payments into your scheme via Direct Debit, please contact us to amend the amount you are paying in.

Net tax basis is the way contributions are deducted from your employees’ wages after tax is taken. We’ll automatically set you up on this arrangement when you sign up with us.

Pensions are long-term savings and your projected pension retirement value depends on factors such as annual contributions, inflation and how and when you access your pension savings.

When your employer signed you up to People’s Pension, we’d have sent you joiner information with your customer number, either by post or by email.

Citi codes are unique codes used primarily by FE fund info (formerly Financial Express) to track and identify funds. Our table below shows the codes for our investment funds.

If your activation link has expired, you’ll need to contact us and confirm your date of birth and full address.

"How do I work out what my pay period (PRP) should be?"

"I'm on a zero hours contract - do I need to be auto-enrolled?"

"I’m experiencing an issue with the app, what do I do?"

"Can I change my contribution amount online?"

"What’s the net tax basis?"

"What does ‘projected pension retirement value’ mean?"

"Where can I find my customer number?"

"What are the Citi codes for your funds?"

"I’m having problems with my activation link, what do I do?"