FAQs
Showing 9 of 160 results
"I can’t find my customer number, where is it?"
When your employer signed you up to People’s Pension, we’d have sent you joiner information with your customer number, either by post or by email.
"My tax-free lump sum has gone from my statement and my income projection has changed to yearly, why?"
"What’s a reduced charge code and how do I get one?"
A reduced charge code is a discount code for advisers to share with their clients.
"If I’m on long-term sick leave, what will happen with my contributions?"
If your sick leave is insured and a policy is paying out, then this will be classed as earnings if payments are being made by your employer.
"I’m getting divorced. What happens to my pension savings?"
We can either set up a pension account which will belong to your ex, or the pension credit can be transferred to another provider.
"Do I take pension contributions from an employee's redundancy pay?"
"Why are my projected savings lower than my current pension value?"
Your projected pension savings at retirement depends on factors such as annual contribution increases, inflation and how and when you access your pension savings.
"My partner has died, when will I receive their death benefits?"
We can’t put a timescale on processing death claims as each claim is viewed on an individual basis.
"If I change my name what evidence will you need to see?"
We’ll need to see proof of your change of name from either your original marriage certificate or deed poll.