FAQs

Yes, usually from age 55, you can take your whole pension and use it in any way you want. However, there could be large tax implications and therefore it may be more tax efficient to take the money in stages, leaving the rest invested.

If you have a vulnerability or disability which stops you from being able to request to take your pension money online, you can contact us to ask about the best way to access your money.

Yes – you can do this, but we recommend that you seek financial advice about any inheritance tax implications.

You’ve 2 options to pay pension contributions – direct payment, or automated payment. For both options, you’ll need to make sure you’ve got an active Direct Debit on your account.

As an employer, to change your Direct Debit details, download and complete a new Direct Debit mandate. Log in to Employer Online Services and go to ‘view documents’.

If any of the details are incorrect for an employee and you’ve not yet submitted these, you can go back and amend them at any time.

We do accept one-off pension contributions for an employee – you might see these called additional contributions.

Yes - contributions to a registered pension scheme by an employer are allowable as a deduction in their trade profits for tax purposes.

"Can I take all my pension money as a lump sum, and what tax would I pay?"

"If I die and haven’t completed a beneficiary form, what would happen to my pension?"

"Where do I send my pension claim form?"

"I'm over 55. Can I take a lump sum from my pension savings to give to my children now?"

"When and how do I pay pension contributions?"

"How do I add or change my Direct Debit details?"

"What if I make a mistake with an employee’s details?"

"Can you accept a one-off contribution for an employee once we've set up the scheme?"

"Can employers claim the contributions they pay into pensions back as a tax-deductible expense? "