FAQs

If you can't log into your account, try resetting your password or your account access.

The current value may be lower than last year’s due to investment performance, or perhaps you’ve reduced or stopped your regular contributions.

If you’re having issues redeeming your reward, you’ll need to contact the brand partner directly.

There are two reasons you might not be able to see tax relief on your online account.

You can make sure your loved ones and/or a favourite charity receives your pension savings if you die before you take them.

All new members of People’s Pension receive joiner information. Your joiner information will be sent to you by email.

If you’re over your normal minimum pension age, and have £10,000 or less saved in your pension when you choose to access it, you may be able to take it as a ‘small pot lump sum’.

If you’re over your normal minimum pension age, and have £10,000 or less saved in your pension when you choose to access it, you may be able to take it as a ‘small pot lump sum’.

We can’t put a timescale on processing death claims as each claim is viewed on an individual basis.

"I’ve forgotten my password or memorable word and can't log in. What do I do?"

"I’ve just received my statement and it’s lower than last year’s, why is this?"

"What if I have any issues accessing my member rewards?"

"Why can’t I see any tax relief on my online account?"

"What happens to my pension savings if I die?"

"When and how will I receive my joiner information?"

"How do I take my pension savings as a small pot lump sum?"

"I’ve only got £200 in my pension – how do I cash it in?"

"My partner has died, when will I receive their death benefits?"