FAQs

If an employee has opted out within one calendar month of being enrolled into a workplace pension scheme, they, and the employer, will be entitled to a refund of their pension contributions.

You can send your Direct Debit form along with proof of the bank account by email or post.

To access your pension savings via flexi-access drawdown, you must be 55 or over and have a minimum of £10,000 in your pension (or £2,000 if you’ve already taken money before).

If you’ve requested to opt out of your workplace pension scheme within 1 calendar month of being enrolled, you’ll be entitled to a refund of your contributions.

These are the earnings your pension contributions are usually based on if you contribute to a pension scheme.

If you’re over your normal minimum pension age, and have £10,000 or less saved in your pension when you choose to access it, you may be able to take it as a ‘small pot lump sum’.

If you have any queries about the tax you’ve paid, or if you think you have paid too much tax, you can contact HM Revenue & Customs (HMRC).

People’s Pension send out joiner information to employees by post or email, depending on the option chosen by an employer when setting up the account.

No, an employer can choose postpone when their employees are enrolled.

"How long do my employees have to opt out and receive a refund?"

"Where do I send my Direct Debit instruction and proof to?"

"How does flexi-access drawdown work with People’s Pension?"

"How do I get my opt-out refund?"

"What are qualifying earnings?"

"I’ve only got £200 in my pension – how do I cash it in?"

"How do I query the tax I’ve paid on my lump sum?"

"How do employees get their joiner information?"

"Do I need to auto-enrol employees on probation?"