FAQs
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"Where can I find my customer number?"
When your employer signed you up to People’s Pension, we’d have sent you joiner information with your customer number, either by post or by email.
"How do I take my pension savings as a small pot lump sum?"
If you’re over your normal minimum pension age, and have £10,000 or less saved in your pension when you choose to access it, you may be able to take it as a ‘small pot lump sum’.
"Can I pay further contributions after taking a flexible lump sum?"
Yes, however, the annual allowance is a limit to the total amount of money you can save into your pension arrangements across all of the different schemes you belong to and receive tax relief on.
"How do I get my opt-out refund?"
If you’ve requested to opt out of your workplace pension scheme within 1 calendar month of being enrolled, you’ll be entitled to a refund of your contributions.
"What are qualifying earnings?"
These are the earnings your pension contributions are usually based on if you contribute to a pension scheme.
"I’ve forgotten my password or memorable word and can't log in. What do I do?"
If you can't log into your account, try resetting your password or your account access.
"How does flexi-access drawdown work with People’s Pension?"
To access your pension savings via flexi-access drawdown, you must be 55 or over and have a minimum of £10,000 in your pension (or £2,000 if you’ve already taken money before).
"What are pensionable earnings?"
The earnings used to calculate a member’s pension contributions are known as their ‘pensionable earnings’.
"What is the maximum employer’s contribution?"
There’s no maximum employer contribution – employers can pay any amount of pension contributions for their employees.