FAQs
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"Can you accept a one-off contribution for an employee once we've set up the scheme?"
We do accept one-off pension contributions for an employee – you might see these called additional contributions.
"How do I log into my account online?"
If you wish to log in or set up your account, please visit the log in webpage.
"When and how do I pay pension contributions?"
You’ve 2 options to pay pension contributions – direct payment, or automated payment. For both options, you’ll need to make sure you’ve got an active Direct Debit on your account.
"If I die and haven’t completed a beneficiary form, what would happen to my pension?"
"How long does it take to get the tax relief from HMRC?"
If your employer is using the ‘net pay arrangement’ method where your contributions are taken from your pay before tax, you’ll get your full tax relief straightaway.
"How do I update my personal details?"
You can update your address, telephone number, mobile number and email address in your online account. If you haven’t set up your account yet, it’s quick and easy to do.
"What is the automated collection payment method?"
Automated collection means we’ll automatically collect your pension contributions on or immediately after the date you’ve chosen.
"Can I cash in my pension?"
Yes, when you reach your normal minimum pension age, you can take your whole pension and use it in any way you want. However, there could be large tax implications and therefore it may be more tax efficient to take the money in stages, leaving the rest invested.
"What happens to employees’ contributions when they're on maternity leave?"
Pension contributions when an employee is on maternity leave, can continue to be paid into the employee’s pension.