FAQs
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"What happens when an Eligible employee reaches State Pension age?"
Once an employee is auto-enrolled with an Eligible status, their auto-enrolment status doesn’t change, even if they reach State Pension age, or their earnings drop.
"Can an employee reduce their pension contributions?"
Pension savings can be a very effective way to save for the future. Your employee may not be aware of how much money they’re missing out on if they stop paying into their pension.
"How much do I need to pay into my employees’ pension?"
If the qualifying earnings basis is being used, the minimum contribution is 8% with at least 3% from the employer on qualifying earnings falling between upper and lower earnings limits of £6,240 and £50,270 a year.
"What is the maximum employer’s contribution?"
There’s no maximum employer contribution – employers can pay any amount of pension contributions for their employees.
"Do I take pension contributions from an employee's redundancy pay?"
"What paperwork do you require in the event of a death claim?"
For all death claims we’ll need to see a completed claim form.
"How can I make a complaint?"
If you think we’ve got something wrong, please let us know as soon as possible. We’ll do our best to put things right.
"When should an employee be assessed as Entitled or Non Eligible?"
The auto-enrolment status of your employee is dependent on both their age and earnings when you assess them.
"What different auto-enrolment (AE) statuses do you accept?"
Your employees are given an auto-enrolment status based on their age and earnings. The majority of your employees (that ordinarily work in the UK) will be either Eligible, Entitled or Non Eligible.