FAQs

For the first 42 days, we hold your contributions for you but don’t invest them. This is so we can refund you if you opt out of the scheme in the first month.

You can access your rewards through your online account.

Under HM Revenue & Customs (HMRC) rules, pension savings cannot normally be taken until your normal minimum pension age.

Yes, usually from age 55, you can take your whole pension and use it in any way you want. However, there could be large tax implications and therefore it may be more tax efficient to take the money in stages, leaving the rest invested.

Find out more about taking your tax-free lump sum with People’s Pension.

Please allow a minimum of 7 days from the later of the file upload or enrolment date.

The gross tax basis means contributions are deducted from your employees’ wages before tax is taken.

After you’ve become a member of People’s Pension and have made contributions, your annual statement will be available from your online account a few weeks after your birthday.

If your employer takes your contributions before tax (known as a net pay arrangement), you only pay tax on what’s left.

"How do my pension contributions show on my online account transactions?"

"How do I access my member rewards?"

"When can I take my pension?"

"Can I take all my pension money as a lump sum, and what tax would I pay?"

"Are there any restrictions on taking a tax-free lump sum with us?"

"I've an employee being automatically enrolled who hasn't received the joiner information yet?"

"What’s the gross tax basis?"

"When will I receive my annual statement?"

"I live in Scotland, how do I receive tax relief on my contributions?"