FAQs
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"My tax-free lump sum has gone from my statement and my income projection has changed to yearly, why?"
"What are the auto-enrolment duties for enrolling directors?"
According to The Pensions Regulator, an employer has the option to enrol a director into a workplace pension if they’re eligible for auto-enrolment. But they don’t have to.
"What’s the declaration of compliance?"
The declaration of compliance is an online form that tells The Pensions Regulator what you’ve done to comply with your auto-enrolment duties.
"Would contributions be based on salary or bonus?"
This depends on the definition of pensionable salary you’re using to calculate the contributions, and whether this includes bonuses.
"Do I need to auto-enrol employees on probation?"
No, an employer can choose postpone when their employees are enrolled.
"How do I transfer my savings to another pension provider?"
Thinking of leaving People’s Pension? If you’re thinking about moving to another pension provider, it’s a good idea to consider all your options first.
"I can’t find my customer number, where is it?"
When your employer signed you up to People’s Pension, we’d have sent you joiner information with your customer number, either by post or by email.
"Can I change my address online?"
Yes, you can update your address in your online account.
"If I increase my contributions, can I get my personal allowance back?"
Contributing to your pension reduces your taxable income and can give you back some or all of your £12,570 personal allowance.