FAQs

Employees can continue to pay into their pension, even if they’ve left your employment or the pension scheme.

If your employer is behind with payments, we’ll initially get in touch with them to let them know that a payment is overdue.

We offer the Employer Life Cover (ELC) scheme – please note this is only available to construction employers.

It may be possible to change your pay reference period (sometimes called ‘pay period’) dates.

For all death claims we’ll need to see the original death certificate.

You should first contact your employer to find out if the duties apply to you, or find out if you're likely to be auto-enrolled into a workplace pension.

If you’re suffering from ill health you may be able to access your pension savings earlier.

If we’ve not taken payment yet, and you’ve submitted pension contributions, there could be a few different reasons why this happens.

There are two reasons you might not be able to see tax relief on your online account.

"If employees leave, can they continue to pay into their pension?"

"Payments haven’t been made to my workplace pension scheme. What do I do?"

"Do you offer death-in-service cover?"

"Can I change my pay reference period (PRP) dates?"

"What paperwork do you require in the event of a death claim?"

"What do I do if my employer doesn’t comply with auto-enrolment duties?"

"What happens to my pension savings if I’m suffering from ill health?"

"Why hasn’t payment for pension contributions been taken?"

"Why can’t I see any tax relief on my online account?"